SkootDog.com will happily exchange items, accessories, and gear.

 If you want us to ship you a different item, you will be charged a $10 shipping fee. 

There are no exchanges/Returns for closeout items.

Please allow up to 7-10 business days for exchanges to be processed after receiving the exchange.

RETURNS: EASY, HASSLE-FREE RETURNS FOR HELMET ACCESSORIES AND GEAR.

You may return all items within 15 days of the purchase date. Before issuing the refund, the items will be inspected for appropriate restocking (un-used, original packaging, labels in place). There are no returns allowed for closeout items. All returned items must be sent prepaid only. The ONLY time SkootDog.com pays for return shipping is if we shipped the wrong item.

A refund of the purchase price less our original and/or replacement shipping costs will be issued to the payment method. Fees paid for international duties, taxes, and/or brokerage fees are non-refundable.

Please understand that HELMET laws in every state and country are different. Make sure you research and understand the HELMETS laws in your area before making your purchase. SkootDog.com. is not responsible for ensuring your purchase is legal to use within your jurisdiction or country.

This section may not include all customer responsibilities that may apply.

Failure to pay an invoice per our stated terms can and will result in attorney and collection fees of up to 33%

RECEIVING YOUR SHIPMENT:

All items are appropriately packaged to protect your shipment.

NOTE: If your Helmet has any damaged parts due to shipping, you must note any damage upon delivery; otherwise, you are accepting the unit in good condition, and you are accepting "Full Responsibility" for any shipping damage. If you note the damage on the delivery receipt, the buyer will receive new replacement items "free of charge" to replace any damaged parts due to shipping. Failure to note the damage on the delivery receipt may void the ability to file a freight claim for you and provide free items from any shipping damage.

All items returned within 15 days of receiving must be in 100% new, re-sellable condition to qualify for a refund. Merchandise is not eligible for a refund if worn, used, abused, or damaged. Items must also arrive complete (including warranty cards, promotional items, size stickers, and the legal DOT certified interior label intact.) and with the original packaging.

ORDER CANCELLATIONS:

Must be made within 24 hours after your order is placed. Please call us at 817-478-0497 or email us at info@skootdog.com to cancel your order.

Once your order has been shipped, it cannot be canceled without the return charges that we incur. If you choose to cancel your order once it has been shipped, you will be charged for all shipping costs and a 25% restocking fee. Please allow 2 to 3 business days for your account to be successfully refunded. An email confirmation will notify you once the refund has been issued.

SkootDog.com works hard to ship your order correctly. If there is any discrepancy in your order, you must notify our customer service department at 817-478-0497 within 48 hours from the receipt of the item. Any returned items damaged or used (factory defects not included) will not be accepted, and freight charges will be charged to the customer. No returns or exchanges will be accepted for closeout items.

Exchanges 

You should mail your product to 4705 County Road 610, Alvarado. Texas. 76009

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Sale items (if applicable) 

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Late or missing refunds (if applicable) 

If you haven't received a refund yet, first recheck your bank account. 

Then contact your credit card company; it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you've done all of this and still have not received your refund yet, please contact us at info@skootdog.com.

WAVIER OF LIABILITY & TERMS and CONDITIONS OF PURCHASE

By clicking "Submit Order" or placing a "Phone Order," I authorize payment from my credit card account, Pay Pal account, or any other form of payment I have supplied to SkootDog.com for this purchase.

I have read, understand, and agree to the SkootDog.com terms and conditions of sale policy, manufacturers' warranty policies, and product return policy. I fully agree to all the terms and conditions outlined in these policies on this website at www.SkootDog.com

By purchasing any items online (this website) or offline (via phone or in-person), I, as a buyer, acknowledge and agree to be above 18 years of age. The buyer understands and agrees that what is posted in writing on this site are the only descriptions and features SkootDog.com claims or offers on any item for sale. Buyer acknowledges to have read and understands the terms and conditions of sale, listing, description, information, and features, and by purchasing any item online (this website) or off-line (via phone or in-person) has been informed via the written listing on this site of the features, description as well as terms and conditions of sale and return policy. The buyer agrees that any issues will be handled by the binding terms and conditions of the sale policy and the warranty policy clearly stated on the items listing page. SkootDog.com reserves the right to refuse service or sell to, cancel orders, and refund payments to anyone.

SkootDog.com reserves the right to change or delete Helmets and gear accessories listings.

SkootDog.com reserves the right to change feature listings without notice and to ship the new item models without notice as models change. Prices, specifications, and images are subject to change without notice. The buyer acknowledges and agrees that SkootDog.com is not responsible for listed features or typographical or illustrative errors.

Electronic Signatures.

You acknowledge that you agree to the Terms and Conditions of Sale Agreement and Warranty policy by clicking on the Place Order button. You indicate your full intent and agreement to all terms and conditions of the agreement and warranty policy. When you place an order, It constitutes your signature and acceptance of the Agreement.

The pictures provided on this website only represent the actual product being sold. On occasion, the factory may, without notice, make changes to any product that is not represented in the pictures provided. We will attempt to keep all our images, specifications, and color changes up to date. At no point will SkootDog.com be held liable for changes in design, specification, or color variations. The pictures provided on this website only represent the actual unit being sold. SkootDog.com will attempt to keep all its photos, specifications, and color changes up to date. At no point will SkootDog.com. be held liable for changes in design, specification, or color variations not represented by our pictures or specification sheets.

I, as a buyer, acknowledge and understand that riding a motorcycle, moped, or a gas scooter is a dangerous activity that requires various degrees of skill and experience for individual riders. I, as a buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any risks associated with loss, damage, or injury while wearing items advertised on our website. I, as a buyer, am aware of the risks, hazards, and dangers of personal injury, death, and disability inherent with the specific use of Helmets, and the inherent dangers, hazards, and dangers of personal injury and disability increase with inexperienced riders. I, as a buyer, fully understand that I am responsible for selecting the correct size and proper type of Helmet; when purchasing a unit(s) for an adult or a child. I, as a buyer, agree to release and forever discharge SkootDog.com or related companies and their agents, servants, employees, officers, directors, trustees, and all other persons or entities acting on their behalf and the manufacturer from any claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of or are in any way connected to your participation or use of these helmets, use of items supplied by SkootDog.com or its parent company or your presence upon the premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as the buyer to surrender and waive any rights to sue or exercise any legal rights to seek damages from SkootDog.com. or its parent company and their agents, servants, employees, officers, directors, trustees, and all other persons or entities acting on their behalf.

This Agreement shall affect and bind upon my heirs, agents, personal representatives, and assigns. As a buyer, I certify that I am over the age of 18 years of age as a buyer. I, as a buyer, have carefully read the preceding and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any questions regarding this Agreement and its effect. I, as a buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk and waive and release certain substantial rights that I may have or possess. I, as a buyer, therefore release all liability and waive all rights I may have in regards to my child's, or myself, activities with any items purchased from SkootDog.com

Important Limitations on your rights

I, as a buyer, have carefully read the Terms and Conditions agreement and the warranty policy and acknowledge that I understand and agree to all the Terms and Conditions and Warranty Policy. I have had the opportunity to ask any questions regarding this Agreement and Warranty and how they relate to my purchase. I, as a buyer, am aware that by purchasing this item and sending/remitting payment for any item(s), I assume all risks and waive and release all legal rights that I may have or possess. I, as a buyer, therefore release all liability and waive all legal rights I may have in and with any items purchased from SkootDog.com

The terms agreement and warranty policy specified in this binding contract will solve any issues or problems. By purchasing a product from SkootDog.com once the order has been shipped, you agree that you waive your right to any chargeback on your credit card or Pay Pal account under any circumstance (except non-receipt of order) and will handle any issues in accordance to our terms and conditions policy and warranty policy.

You (by purchasing from SkootDog.com) agree that Texas law (regardless of conflicts of law principles) shall govern this Agreement, that any dispute arising out of or relating to this Agreement shall be subject to the exclusive venue of the federal and state courts in the State of Texas as SkootDog.com sole option, and that you submit to the exclusive jurisdiction of the federal and state courts in the State of Texas. The failure of SkootDog.com to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. The failure of SkootDog.com or You to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Upon purchasing from SkootDog.com, this Agreement, accepted by You, contains the entire agreement between you and SkootDog.com. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.